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Small ISP Equals Better Service Print E-mail

When Communication Specialists Company established its Internet Services division in 1999, we made a committment to bring to it the same unparalleled customer care philosophy that has guided us for more than 50 years.

In today's world of voice mail, email and offshore helpdesk outsourcing, true customer service has fallen by the wayside.

The Internet mega-providers have found true customer satisfaction a phenomenon too costly to absorb. A June 2007 Survey by PC Magazine reveals which companies its readers believe provide the best and worst service. Of the top 16 mega-ISPs, BellSouth came in 13th, AOL came in 15th and Charter finished last at number 16.

 

Small ISPs, like Comspeco.net, own more than 60 percent of the commercial ISP market, according to an article in Upside Today by Aaron Goldberg, executive vice president of Ziff-Davis Market Intelligence. See the June 21, 2007 article Small ISPs Ignore Experts, Continue to Thrive.

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When it comes to the
relationships with our
customers... we take it personally.

 

We call it Concierge Internet because we believe the best way to care for our customers is to do it ourselves.

When you call Comspeco.net, you will speak with a person. In fact, chances are that you will speak with someone you've spoken with before.

Each member of our customer service team has been trained to see that your needs are met... or to escalate your call to someone who can. We've been known to help our customers with needs above and beyond Internet access or web hosting and design.

 
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Comspeco.net
3330 Wrightsville Ave.
Wilmington, NC 28403
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910.791.9773

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